Frequently asked questions
Everything you need to know about booking, travelling and our halal-friendly arrangements.
Booking & Payments
How to book, how to pay, and what happens if your plans change.
How do I book a tour?
You can request a quote through any tour page, contact us via WhatsApp, or send us an email. We'll confirm availability, discuss any customisations, and send you a detailed quote. Once confirmed, we'll send booking instructions and payment details.
What payment methods do you accept?
We accept bank transfers, credit cards and selected online payment methods. Full payment details are provided when you confirm your booking. A deposit is typically required to secure your dates.
What is your cancellation policy?
Cancellation terms vary by tour and destination. Generally, cancellations made 30+ days before departure receive a full refund minus a small admin fee. Cancellations within 30 days are subject to partial charges depending on supplier commitments. Full details are provided at booking.
Read the full terms →Can I pay in instalments?
Yes, for bookings made more than 60 days in advance. A deposit secures your place and the balance is due 30 days before departure. Contact us for specific instalment arrangements.
Travel Planning
Customisation, flights, visas, insurance and travelling as a family.
Can I customise a tour?
Absolutely. Every tour can be adjusted — dates, duration, accommodation level, group size, specific dietary requirements, accessibility needs, and more. Contact us with your requirements and we'll build a tailored itinerary.
Do you arrange flights?
Our tour prices typically don't include international flights, giving you flexibility to book from your preferred airport and airline. We can recommend flight options and assist with booking if needed.
Do you arrange visas?
We provide full visa guidance for every destination — requirements, application process, and documentation. For some destinations, we can assist with the visa application directly. Guidance is provided as soon as you book.
Do you arrange travel insurance?
We strongly recommend travel insurance for every trip. We provide recommendations for suitable policies but do not sell insurance directly. Details are included in your booking confirmation.
What about children and family travel?
Many of our tours are family-friendly and we can adapt any itinerary for families with children. Family rooms, child-friendly activities, and appropriate meal arrangements are all available. Tell us the ages of your children when enquiring and we'll plan accordingly.
Halal & Muslim-Friendly
What we verify, how we verify it, and what we arrange on request.
What does 'halal-friendly' mean for your tours?
Every tour includes verified halal dining, prayer-time scheduling, mosque locations along the route, and accommodation selected for Muslim travellers. We're specific about what each package provides — no vague promises.
Read our full halal travel page →Is the food certified halal?
This depends on the destination. In Malaysia, restaurants display government JAKIM halal certification. In Muslim-majority Central Asian countries, halal is the cultural default and certification isn't common. In all cases, our team or local partners verify halal arrangements personally. We describe the specifics for each tour.
Are there prayer facilities on your tours?
Yes. Prayer times are built into every itinerary. Mosque locations are provided for every destination. Hotels are selected with prayer space in mind. We provide a prayer facility information pack before departure.
Do you cater for specific dietary requirements beyond halal?
Yes. Vegetarian, vegan, gluten-free and allergy-specific requirements can all be arranged. Let us know at booking and we'll communicate with every restaurant and hotel in advance.
Are your tours suitable for hijabi travellers?
Absolutely. All our tours are planned with modesty in mind. Where relevant (e.g. beach destinations), we provide information on modest swimwear options and female-friendly facilities. Spa sessions can be arranged as female-only where available.
Destinations & Practicalities
Where we go, how big the groups are, and what to expect on the ground.
Which destinations do you cover?
We currently offer tours in Malaysia, Indonesia (Bali and Lombok), Uzbekistan, Kazakhstan and Kyrgyzstan. We're expanding to more destinations — contact us if you have a specific destination in mind.
Browse the destination guides →What is the group size?
Group tours are typically capped at 12 travellers to keep the experience personal. Private tours can be arranged for couples, families or groups of any size.
What level of fitness is required?
Most of our tours are suitable for average fitness levels. Walking tours, city sightseeing and cultural visits don't require special fitness. Adventure tours (e.g. the Kazakhstan & Kyrgyzstan tour with horse riding and mountain stays) are more active — we describe fitness requirements on each tour page.
Do you provide a guide?
Yes. All tours include an English-speaking guide throughout. Guides are local experts who understand both the destination and Muslim travellers' needs.
Can't find your answer?
Get in touch and we'll get back to you within 24 hours.