Terms & Conditions

01 Introduction

These terms and conditions govern your use of the Bilad Travels website (biladtravels.com) and any bookings made through our services. By using our website or booking a tour, you agree to these terms.

Bilad Travels acts as a tour operator arranging travel packages on your behalf. Some services (flights, hotels, local transport) are provided by third-party suppliers.

02 Bookings & Payments

All bookings are subject to availability and confirmation. A booking is confirmed only when we issue a written booking confirmation and receive the required deposit or payment.

Tour prices are quoted in US Dollars unless otherwise stated. Prices include the services listed under 'What's Included' on each tour page. Items listed under 'What's Excluded' are your responsibility.

A deposit is required to confirm your booking. The balance is due 30 days before departure unless otherwise agreed. Payment methods and instructions are provided at the time of booking.

03 Cancellation & Refunds

If you cancel your booking:

• More than 60 days before departure: full refund minus a $100 administration fee.
• 30–60 days before departure: 50% refund.
• Less than 30 days before departure: no refund.

If we cancel your tour due to insufficient bookings or circumstances beyond our control, you will receive a full refund or the option to transfer to an alternative tour.

Refunds are processed within 14 business days of the cancellation being confirmed.

04 Changes to Bookings

You may request changes to your booking (dates, accommodation, group size) subject to availability. Changes requested more than 30 days before departure will be accommodated where possible at no extra charge. Changes within 30 days may incur additional costs depending on supplier terms.

We reserve the right to make minor changes to itineraries, accommodation or services where necessary due to availability, weather, safety or other operational reasons. We will inform you of any significant changes as soon as possible.

05 Travel Documents & Visas

You are responsible for ensuring you have a valid passport and any required visas for your destination. Your passport must typically be valid for at least 6 months beyond your return date.

We provide visa guidance and can assist with applications, but the responsibility for obtaining the correct visa remains with you. We are not liable for denied entry due to incorrect or missing travel documents.

06 Travel Insurance

We strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, luggage loss and personal liability. We do not sell travel insurance directly but can recommend suitable providers.

We are not liable for any losses, expenses or inconvenience arising from inadequate or absent travel insurance.

07 Health & Safety

You are responsible for ensuring you are fit to travel and have any required vaccinations or medications. If you have any medical conditions or specific health requirements, you must inform us at the time of booking.

We take reasonable precautions to ensure the safety of our tours, but travel inherently involves risks. We are not liable for injury, illness or loss arising from activities during the tour, except where caused by our negligence.

08 Halal-Friendly Arrangements

We make every reasonable effort to verify halal dining, prayer facilities and Muslim-friendly accommodation on our tours. Our verification is based on personal checks, local partners and available certification.

However, we do not provide religious certification and cannot guarantee that every aspect of every service meets every individual's personal religious standards. We provide transparent information about the halal arrangements on each tour so you can make an informed decision.

If you have specific religious requirements beyond our standard halal-friendly arrangements, please discuss them with us before booking.

09 Liability

We accept responsibility for the tour services we arrange, provided they are not delivered to a reasonable standard due to our fault or the fault of our suppliers.

We are not liable for:

• Events beyond our control (force majeure) — natural disasters, pandemics, political unrest, strikes, extreme weather.
• Your failure to follow advice, instructions or the law.
• Third-party services not included in your booking.
• Loss or theft of personal belongings.

Our total liability for any claim is limited to the total price you paid for your tour.

10 Intellectual Property

All content on the Bilad Travels website — text, images, design, logos, and branding — is our intellectual property or used under licence. You may not reproduce, distribute or use our content without written permission.

11 Governing Law

These terms are governed by the laws of [Placeholder — to be confirmed]. Any disputes will be subject to the jurisdiction of [Placeholder — to be confirmed].

12 Contact

If you have any questions about these terms, contact us at: