Privacy Policy

01 Introduction

Bilad Travels ('we', 'our', 'us') is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website (biladtravels.com) and our services.

By using our website or booking a tour with us, you agree to the practices described in this policy.

02 Information We Collect

We may collect the following information:

• Personal details you provide when making an enquiry or booking — name, email address, phone number, travel dates, number of travellers, and any preferences or requirements you share with us.
• Technical information collected automatically when you visit our website — IP address, browser type, pages visited, and referring website. This is collected through cookies and similar technologies.
• Communication records — emails, WhatsApp messages and phone calls related to your booking or enquiry.

03 How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes.
• Process and manage your tour bookings.
• Communicate important information about your trip — itineraries, travel documents, updates.
• Improve our website and services.
• Send you marketing communications if you have opted in — you can unsubscribe at any time.

04 Sharing Your Information

We share your personal information only when necessary to deliver your tour:

• With hotels, transport providers and local partners at your destination — only the information they need to serve you (e.g. names, dietary requirements, arrival dates).
• With payment processors to handle your booking payments.
• With visa processing services if you've requested visa assistance.

We do not sell your personal information to third parties. We do not share your information for marketing purposes without your consent.

05 Cookies

Our website uses cookies to improve your experience. These include essential cookies required for the website to function, and analytics cookies that help us understand how visitors use the site. You can control cookie preferences through your browser settings.

06 Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

07 Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@biladtravels.com.

08 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

09 Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated 'last updated' date.

10 Contact

If you have any questions about this privacy policy, contact us at: